Refund policy
Return & Exchange Policy – Beacon Co.
At Beacon Co., every piece is made with intention—and many of our items are customized just for you. Because of this, we’re unable to accept standard returns or exchanges. That said, your satisfaction matters to us, and we’re here to help if something isn’t right.
Made Just for You
Since our products are often custom-made, all sales are considered final once your order is placed.
If There’s an Issue
If your order isn’t what you expected, please reach out—we want to make it right. We review all concerns on a case-by-case basis and may offer a replacement, store credit, or refund if appropriate.
We can help if:
- Your item arrives damaged or defective
- You receive the wrong item
- There’s an issue with your customization
How to Contact Us
Please email us within 7 days of delivery with:
- Your order number
- A brief description of the issue
- Photos of the item
Approved Resolutions
If your request is approved, we’ll guide you through the next steps. Depending on the situation, this may include:
- A replacement item
- Store credit
- A refund
Our Promise
Beacon Co. is built on purpose and community. We stand behind our products and will always do our best to take care of you.